Our products always arrive with a complementary 2-year warranty. Warranty requests should be handled by the shop from the origin of purchase.

Warranty for eco-shield.

dbramante1928 warrants eco-shield products against breakage, defects in materials and workmanship under normal use for a period of TWO (2) YEARS, as applicable, from the date of receipt of the product by the original end-user consumer. This warranty does not apply to normal wear and tear, damages caused by operating the product outside of its intended use, or loss. If a valid claim is made during the applicable period, dbramante1928, at its option, will either (1) replace the product, or (2) exchange the product with a product that is of equal value.

Please contact us at webshop@dbramante1928.com. It's important that your email should include your full name, address, contact phone number and your receipt (web order number if placed at dbramante1928.com) plus images and a brief description of your issue. We aim to get back to you within 24 hours.

From time to time a product can be out of stock. We strive to get new supplies in approximate 2 weeks. If you have any questions regarding out of stock products please contact webshop@dbramante1928.com

You can also sign-up for notifications on the product page and receive news when a product is back in stock again.

You can change the currency from the dropdown at the upper right corner or bottom of your screen. From a phone tab on the burger menu icon and swipe to the bottom.

We accept most of the common payment options. You can pay with Dankort, VISA, VISA Electron, MasterCard, MAESTRO, MobilePay, UnionPay, Bancontact, iDEAL, Shop Pay, American Express, Apple Pay and Google Pay.

We ship to all EU countries, Norway, Switzerland and United Kingdom.

We do not ship to outmost regions and overseas territories outside Europe.

We ship orders daily placed before 14.00 CET. For UK customers we ship twice a week.

When a product has been transferred to GLS, your order will normally arrive in 2-4 normal working days. In high sales seasons like Black Friday and Christmas it might take a little longer to deliver. Read more about local delivery time on GLS website.

If you bought a wrong product you can return it within the first 14-days after receival and purchase a new from our webshop.

Shipping and handling are at your expense and your responsibility until your package reaches our warehouse.

Return your order within 14 days after receival. Products should be returned in the same condition as received, and no seals should be removed.

Ship the package to:
dbramante1928 Aps
c/o DSV Solutions
Hedelandsvej 28A - Gate 45
2640 Hedehusene
Denmark

Shipping and handling are at your expense and your responsibility until your package reaches our warehouse.

Refunds will always be issued to the same payment option as you used at the purchase time. If your payment information has changed, please send an e-mail to webshop@dbramante1928.com together with the weborder number, SWIFT and IBAN number.

We handle refunds as quickly as possible and process returns within 48 hours after receiving the package. Depending on your card issuer or bank, process time could be between 2-30 days for the credit to appear on your bankstatement.

Visit our dedicated page for product care.

Wireless charging is done by your QI charger creating an invisible field of energy between your phone and the charger. A lot of variables can cause the charging to be impaired. If the QI charger or your USB power supply is below the required power level specified by your phone manufacturer, charging time will be increased and amount of material you can have between your phone and the QI charger is dramatically lowered – So when you add a cover, you also add to distance and amount of material between your phone and charger and of course when you remove the cover, added distance and material is also removed again and . So please check that you have the best possible charging capacity available and specified if you experience that your phone charges slowly or even do not charge, as this is the real issue of bad charging experience.


https://support.apple.com/en-us/HT211829

Previous phones require 12W charging power – recommended USB-A 5V/2,4A charger
iPhone 12/13 mini requires 15W charging power - recommended USB-C 9V/2,22A charger
iPhone 12/13/14 (rest) requires 20W charging power - recommended USB-C 9V/2,56A charger

So no old USB-A power supplies to make sure wireless is working 100% as it should

Std. USB-A = 5V with 2,4A delivers 12W
Std. USB-C = 9V with 2.22A delivers 19,98W
Power USB-C = 9V with 2.56A delivers 23,04W

Unfortunately, it is not possible to buy the inner cradle beside. If the case is still under warranty, you can reach out to the store of purchase.

Visit our sustainability page and read all about our profile and vision.

Our silicone covers are rigorously tested to ensure the highest quality and safety standards. As per the REACh tests conducted on our silicone products (SGS Report CANEC2204762701), in accordance with the SVHC list of the European Chemicals Agency (ECHA) on January 17, 2022, we can confidently affirm that our silicone covers do not contain phthalates or other plasticizers. We are committed to providing safe and reliable products for our customers.