General questions
Our products always arrive with a complementary 2-year warranty. Warranty requests should be handled by the shop from the origin of purchase.
Our shipping rate is €9.5 inside EU, Norway and Switzerland.
Our products are made of high quality materials, but sometimes we get contacted in the 2-year warranty period regarding an issue. If you have a complain please contact webshop@dbramante1928.com. It's important that you send photos of the issue and add your full name, adress and phonenumber together with the weborder number from the invoice or a copy. An image of the invoice is also accepted. We strive to get back to you in 2-4 working days.
From time to time a product can be out of stock. We strive to get new supplies in approximate 2 weeks. If you have any questions regarding out of stock products please contact webshop@dbramante1928.com
You can select another country from the dropdown at the bottom of the site.
We accept most of the common payment options. You can pay with Dankort, VISA, VISA Electron, MasterCard, MAESTRO, Apple Pay and Google Pay.
We ship to all EU countries, Norway, Switzerland and United Kingdom.
We do not ship to outmost regions and overseas territories outside Europe.
We ship orders daily. For UK customers we ship twice a week.
When a product has been transferred to GLS, your order will normally arrive in 2-4 normal working days. In high sales seasons like Black Friday and Christmas it can take a little longer to deliver. Read more about local delivery time on GLS website.
If you bought a wrong products, you can return it in the first 14-days after receival to us at your own cost and buy a new from our website. Use the instructions from the parcel for return.
Shipping and handling are at your expense and your responsibility until your package reaches our warehouse.
In the first 14-days of receival of a product, you can drop by our flagship store on Pilestræde in Copenhagen and exchange or return products free of charge.
You can return your purchase in the 14-days of recival period. Products should be returned in the same condition as received. Follow the instructions on the Return Form.
Send the package to:
dbramante1928 Aps
c/o DSV Solutions
Hedelandsvej 28A - Gate 45
2640 Hedehusene
Denmark
Shipping and handling are at your expense and your responsibility until your package reaches our warehouse.
Refunds will always be issued to the same payment option as you used at the purchase time. If your payment information has changed, please send an e-mail to webshop@dbramante1928.com together with the weborder number, SWIFT and IBAN number.
We handle refunds as quickly as possible and process returns within 48 hours after receiving the package. Depending on your card issuer or bank, it can take between 2-30 days for the credit to appear on your credit card statement.
Unfortunately, it is not possible to buy the inner cradle beside. If the case is still under warranty, you can reach out to the store of purchase.
Sustainability
Visit our sustainability page and read all about our profile and vision.
Products
With a piece of paper towel, firmly but carefully press the case at each corner of the phone until the case has been detached from the phone.